Upstream Works Software

Upstream Works Software provides Omni channel contact center software that increases customer engagement and agent success.

Upstream Works helps companies become excellent in servicing their customers by making it the simplest and most profitable option. They provide contact center technology to allow businesses to track and manage customer interactions across any channel. Their customer experience analytics help reduce costs and improve customer retention by giving organizations visibility, accountability and control over all customer interactions, regardless of the source. Upstream Works can simplify an agent's desktop workflow through their multi channel routing capabilities, and capture customer interactions from any number of these channels including telephone calls, interactive voice response, e-mail, Web self-service, chat and social media.