Synchrony Communications

Pioneering company delivered a true multi-tennant SaaS business model contact management/customer service solution

Synchrony Communications is a e-communication company. It provides electronic customer relationship management to online and brick-and-mortar consumer and b2b companies worldwide. Synchrony electronic customer relationship integrates and queues customer interactions across multiple channels of communication, phone, fax, email, and chat. Synchrony electronic customer relationship provides customer contact agents with an intuitive web-browser-based interface, which allows them to rapidly retrieve each customer's complete history, using a PC, a web browser, and a telephone. Synchrony Communications was founded by Mark Richey in 1997 and is based in West Chester, Pennsylvania.