Stratus Contact Solutions

US Multi-channel Branded Customer Care

Stratus Contact Solutions is the call center and outsourced contact business of ILD Corp. ILD started in May 1996, with the acquisition of Intellicall’s operator services and long distance businesses, primarily for payphones at the time and provided US-based inbound and outbound call center services. Over the years, the company evolved with the changes in customer communications, and introduced branded customer service in the form of social media strategy services, email support management, social media and online engagement, and chat functionality all on an outsourced basis from its Texas facilities. In 2012, the company became Stratus Contact Solutions.