Satmetrix Systems

Satmetrix Systems, Inc. provides customer experience management software solutions. The company offers Xperience, a software as a service application for acting on the voice of the customer and managing the customer experience. It offers enterprise programs, such as Net Promoter that enables to create an enterprise view of the customer experience by monitoring interaction points and evaluating the overall health of customer relationships; and business-to-business solutions that provide alerts and triggers, role-specific reporting, integration, and relationship analysis, as well as segmentation, role-based survey design, and wave management. The company also provides business-to-consumer solutions to acquire new customers through data collection via email, or Web, IVR, SMS/text message, telephone-based interviews, and interactive communities, as well as scalability, role based reporting, and linkage to business metrics; partner solutions, which capture feedback from partners as well as end-customers, giving insights to increase channel sales; and solutions, such as insights to address the performance gaps that impact loyalty in contact centers and support organizations. In addition, it offers implementation services, such as software implementation, survey and workflow design, reporting, survey outcast and vendor management, and post-launch support, as well as program design; education services, including on-demand e-learning, instructor-led course instruction, and role-based courses; business consulting services to design and maintain the customer experience program; and managed services, such as overall program management, application modifications, survey deployment, and ongoing program assistance. The company serves Fortune 1000 companies from a range of industries. Satmetrix Systems, Inc. was formerly known as CustomerCast, Inc. The company was founded in 1997 and is based in San Mateo, California with international offices in London, New York, Paris, and India.