• 2013

Company Description

Quality Assurance Software for Customer Care teams

We help customer care teams run their quality assurance programs. Typically, before our customers work with us, they are running their QA programs out of dozens of spreadsheets. We make your QA program more efficient by taking all those spreadsheets and putting everything you need in one tool. We also make your QA program more impactful by providing in-depth reporting to impact your coaching and training programs for agent performance.