LoungeUp

LoungeUp offers a suite of products that allow hotels to accompany their guests along each step of their stay, to improve guest satisfaction

App Mobile concierge Emailing SMS CRM Pre-stay, guests can prepare their arrival with an online pre check-in and can buy additional hotel services. During their stay, a welcome portal accessible to guests through the hotel WiFi and a native app allow hotels to interact with their guests, to sell their services and to share their recommendations. A newsstand, weather report, flight information, interactive map and more, are all available to guests through the app. Post-stay, LoungeUp allows hotels to use guest data to their advantage with targeted marketing campaigns aimed at improving guest loyalty. This digital extension of the hotel’s existing services has many advantages: it saves time, it increases the availability of hotel staff, it improves guest satisfaction, it allows for a more personalised service, it collects qualified data and more. LoungeUp already provides more than 1800 properties with its digital solutions. Their clientele ranges from hotels with 4 to 500 rooms and with 2 to 5 stars. It also includes hotel chains, campsites, apartment and villa rentals and more. Among LoungeUp’s clients are the Lucien Barrière group, Best Western France, Tiara Hotels & Resorts, Amara Bangkok and many more in 15 other countries.