Lattice Voice Technologies

Lattice develops practical solutions for users to communicate when they do not share a common first language.

Lattice Voice Technologies Limited provides managed language solutions. The company offers First Contact, a suite of applications that enable organizationâ€s staff and customers to communicate, each in their own language, through scripted dialogues. Its suite of applications comprises On the Phone application for customers calling an organizationâ€s call centre or help line; In the Office application used where customers are visiting a physical location with a front desk, such as a police station, hospital A&E department, utility company showroom, or the front desk of a hotel or bank; and On the Street application, which allows the organizationâ€s staff and customers to communicate via a handheld device, such as a mobile telephone. The company also offers consulting, installation, training, and client support services. It serves police forces, health service companies, local authorities, utility companies, financial institutions, telecom companies, call centers, and the hospitality industry. The company was founded in 2006 and is based in York, the United Kingdom.