KIVA Group

KIVA Group is a global provider of customer interaction and experience management software for financial institutions.

KIVA was founded in 1995 to sell, install and support customer service applications in the global financial services marketplace. Since that time, they have evolved their solutions to address the industry's need for a unified, multi-channel approach to transaction processing, sales and service, CRM and managing the Customer Experience. Their RespectTM solutions will change the way you interact with your customers and members. Throughout the past 22 years of working with banks and credit unions worldwide, they have developed software that allows your entire organization to engage in highly personalized selling, servicing and building customer loyalty...across all touch points. Through their distinctive multi-media backbone infrastructure – which is shared by all of their solutions – and their RespectTM enterprise service bus integration capability, they can enable your institution to break down data and channel systems silos once and for all. They integrate to leading core vendors then extend far beyond that by unifying all of the data sources, all business processes and all of the technology available. This gives you an unprecedented ability to consistently deliver an exceptional Customer Experience enterprise-wide based on relevant information and intelligent interactions.