Checked In LLC

We produce applications that track, publish, and compare how long customers should expect to wait for service at multiple store locations.

The expectation confirmation theory is a process in which customer satisfaction is based on the customer’s actual experience with your customer service and whether their expectation of service was met. If the customer’s expectation was met the customer is satisfied with your service. If their expectation was not met, they are dissatisfied with your service. A huge factor in customer experience is how long the customer has to wait for service. If they have to wait longer than they expected customer’s are more likely to be dissatisfied with your business. The Check Box, by Checked In LLC, establishes realistic customer expectations by publishing live wait times for your business’s point of service, which will improve your customer’s satisfaction, increase return business, and promote likelihood that your services will be recommended to peers. Checked In, LLC produces smartphone apps that publish your wait times in real time. Customers can look up wait times, check in, and receive a text message when your business is ready to serve them. Suggested industry applications include: Airlines, Automotive Service Centers, Beauty Industries, Electronics; Government, Military & Non-Profit Organizations, Healthcare, Restaurants, Retail, Repair Industries, and Veterinary Hospitals. The technology is easy to use and functions as a stand alone product as well as interfacing with any website. If you don’t have a website we have packages that include one. Apps are customized for your specific business. Features • Communicates with customers in real time; information is accurate. • Easy to use. • Works independently of business software. • App integrates with any website. • Use at multiple store locations. • Customers do not have to waste their time waiting for service. Benefits • Don’t need an IT team to manage it. • Compatible in any business environment. • No expensive website redesigns. • Allow customers to choose location based on time and convenience.