AIM Technology

AIM Technology provides analytical performance management software solutions for contact centers and service organizations.

AIM Technology provides analytical performance management software solutions for contact centers and service organizations. Its solutions enable contact center managers to enhance customer service, lower staff attrition, increase employee job satisfaction, and contribute to their organizations sustained growth. The company offers Quality Scoring, a Web-based call monitoring and grading application that helps standardize call monitoring and scoring in a contact centre environment, and AIMPerformance a purpose-built and operational performance management application that allows consumer-facing enterprises to transition management of the call center from a traditional cost center to a strategic operational asset aligned with corporate objectives. Its products are used in contact center and back office environments in the financial services, insurance, retail, travel, and outsourcing industries. The company was founded in 1998 and is headquartered in Basingstoke, the United Kingdom with additional offices in San Francisco, Denver, and Boston. As of January 7, 2009, AIM Technology operates as a subsidiary of Aspect Software.