Afiniti

Big data and artificial intelligence to pair callers with agents on the basis of behavior. Over 1B calls optimized since 2009.

Afiniti provides artificial intelligence (AI) solutions that enable the transformation of enterprise profitability. It transforms the way humans interact by applying AI to discover, predict, and affect patterns of interpersonal behavior. The company enables the real-time, optimized pairing of individual contact center agents with individual customers in large enterprises. It provides its services to a range of sectors, including airlines, financial services, hospitality, insurance, politics, retail, satellite TV, social media, telecommunications, and utilities. Founded in 2009, Afiniti is based in Washington, District of Columbia.